Frequently Asked Questions
Everything you need to know about Zackion AI.
What is Zackion AI?
Zackion AI is a no-code AI chatbot platform that lets you build, customize, and embed AI chatbots on your website. Train them on your own data using RAG (Retrieval-Augmented Generation) for customer support, lead generation, and website assistance. It supports multiple LLM providers including OpenAI, Anthropic, Google Gemini, and OpenRouter.
How is Zackion AI different from Intercom, Zendesk, or Tidio?
Unlike traditional live chat platforms, Zackion AI is AI-native. It uses RAG to answer questions from your own knowledge base, supports multiple AI personas per chatbot, works 24/7 without human agents, and costs a fraction of enterprise helpdesk solutions. You can embed it on any website in under 60 seconds.
Can I upgrade or downgrade my plan later?
Absolutely! You can upgrade or downgrade at any time through your dashboard. Changes take effect on your next billing cycle.
What happens when I hit my message limit?
Your chatbot pauses responses until the next billing cycle. Upgrade your plan anytime to resume uninterrupted service.
Is there a free trial?
We offer a Free plan so you can try Zackion AI without any upfront commitment. No credit card required. Experience all core features and upgrade when you are ready to scale.
What is RAG and why does it matter?
RAG (Retrieval-Augmented Generation) lets your chatbot answer questions from your own documents — PDFs, web pages, text files. Instead of relying on generic AI knowledge, the chatbot retrieves relevant information from your uploaded content and generates accurate, context-aware responses.
What is the difference between file-based RAG and vector DB RAG?
File-based RAG extracts text directly from uploaded documents for each query. Vector DB RAG (coming in Pro) pre-indexes your entire knowledge base using vector embeddings, enabling faster and more accurate retrieval at scale.
Does Zackion AI support multiple languages?
Yes. The chatbot automatically detects the user's language and responds in the same language. It supports all major languages including English, Spanish, French, German, Chinese, Japanese, Arabic, and more.
How do I embed the chatbot on my website?
Add a single script tag to your website. Zackion AI supports HTML, React, Next.js, Vue, Svelte, Astro, Shopify, WordPress, and any platform that renders HTML.
How to interact with the demo?
Click the chat bubble on our demo page. Test different personas like Assistant, Support Expert, Shopping Guide, or Sales Consultant to see how they handle various queries.
What platforms can I embed Zackion AI on?
Any website that supports JavaScript. Includes HTML sites, React, Next.js, Vue, Svelte, Astro, Shopify, WordPress, Webflow, Wix, Squarespace, and custom web apps.
Does Zackion AI handle data privacy and GDPR?
Yes. Conversations are stored securely. You can configure lead capture preferences, and the chatbot does not collect personal information unless explicitly configured. We follow standard data protection practices.